General Terms and Conditions and Withdrawal

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Below you will find our General Terms and Conditions and the withdrawal forms.

sonnen GmbH – General Terms and Conditions for Online Purchase, Business Customers sonnenHome
GTC Business Customers sonnenHome

sonnen GmbH – General Terms and Conditions for Online Purchase, Business Customers sonnenPro
GTC Business Customers sonnenPro

sonnen GmbH – Privacy Policy

sonnen GmbH – Manufacturer's Warranty sonnenHome

sonnen GmbH – Manufacturer's Warranty sonnenPro

sonnen GmbH – Terms of Use for the sonnenPro Energy Management System

Legal Notice Obligation for the Conciliation Body

Energie sonnen eServices is obliged, in accordance with § 111 a EnWG, to respond to complaints from consumers within the meaning of § 13 BGB, especially regarding contract conclusion or the quality of services related to connection to the supply network, energy supply, or metering, within a period of four weeks from receipt. For this purpose, the customer can contact the sonnen eServices hotline, or get in touch with sonnen eServices by email or letter. Consumer complaints should be addressed to sonnen eServices GmbH, Am Riedbach 1, 87499 Wildpoldsried, Fax: +49 8304 92933.401, E-Mail: energie@sonnen.de.

If a consumer complaint is not resolved, the customer can appeal to the Energy Conciliation Board in accordance with § 111 b EnWG. The contact details of the Conciliation Board are: Schlichtungsstelle Energie e.V., Friedrichstraße 133, 10117 Berlin, info@schlichtungsstelle-energie.de, https://www.schlichtungsstelle-energie.de. This does not affect the customer's right to appeal to the ordinary courts.

Furthermore, customers can contact the Consumer Service of the Federal Network Agency for electricity, gas, telecommunications, postal services, and railways, Consumer Service, Postfach 8001, 53105 Bonn, Tel.: +49 30 22480.500, verbraucherservice-energie@bgnetza.de.